The new SAP Services and Support book describes SAP's offerings in a transparent, comprehensible way and addresses variations between the necessities of latest customers and expert end users.
From incident administration to self-provider, our support desk modules are made to keep the assistance desk successful along with your consumer gratification stages large.
The SAP Security Optimization Services Portfolio is made to verify and boost the security in the SAP programs of shoppers by determining likely protection difficulties and offering recommendations on how to improve the security of the systems.
Access several different support channels that may help you resolve your concern in the simplest way feasible. The many support channels are integrated into the appliance, applying artificial intelligence (AI) algorithms to advise the best channel to solve your difficulty.
SAP's predictive and preventative support features and functionalities assist resolve difficulties ahead of they arise. Examples contain:
option to subscribe to frequent updates about outage events and its resolution until finally the outage has become solved.
Whether or not you might want to monitor historic information or capture true-time info Dawn ITSM includes strong reporting choices.
Am i able to refer back to the chat session info in a later on time? Yes, the chat transcript and all attachments are going to be recorded as part of your situation log for your advantage.
The SAP Organization Support portfolio may help you completely transform, undertake, integrate and lengthen your SAP options with targeted written content meant to achieve business enterprise results.
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The adjustment doesn't characterize an increase in listing prices for SAP support offerings. Afflicted consumers and companions will be notified in accordance Together with the respective domestically agreed contractual stipulations. Study the complete assertion in English or German.
SAP once more sets sap support the regular in customer support innovation, with SAP for Me regarded for its AI-driven functions, personalized person practical experience, and here seamless support services. Happy for being honored from the ASP!
When you have any questions on these or other support matters, make sure you do not wait to Make contact with CIC.
Support with Consumer Administration for example S-consumer management, authorization inquiries or password reset assistance